If you have forgotten the Administrator's password to your database (for your Netfirms Commerce Pro database, Netfirms Picture Pro database, phpBB database, or any other mySQL database you have installed to your Netfirms account), please follow these steps to reset it:
- Log into the Netfirms Control Panel at https://controlpanel.netfirms.com
- Click Site tools
- Click Databases
- Click Admin next to the database you wish to have the admin password reset
- Click phpMyAdmin
- Click the corresponding table that stores username and password information. For instance, for phpBB users, the corresponding table would be: phpbb_users
- Click Browse located towards the top of your screen so that a list of users display
- Find the account of user that needs to be changed (eg. Admin)
- Click Edit
- From the row that referneces the user's password (eg. for phpBB users, the corresponding row would be: user_password row), click the Function pull down menu and choose MD5
- In the box to the right of MD5, replace the existing encrypted password with your new password in plain text
- Click the "GO" button located towards the bottom of the page
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