A. Ensure that the formmail script is running properly

1. Browse to your web form page
2. Complete and submit a form
3. Ensure that it does not return with any error messages that would indicate that the form failed

Assuming the above does not produce any errors, proceed to the next step:

B. Check the recipient address in your web form

1. While your web form page is displayed in your browser, click View from the toolbar menu
2. Click Source
3. Click Edit
4. Click Find
5. Enter recipient
6. Verify what the recipient email address is. The line of coding should diplay similar to the following:

<input type="hidden" name="recipient" value="you@yourdomain.com">

NOTE 1: To have your form send email to multiple recipients, simply use a normal 'recipient' tag, but include multiple email addresses, each separated by a comma. For instance, <input type=hidden name="recipient" value="you@yourdomain.com,you@someotherdomain.com">

NOTE 2: If the line of coding contains any syntax errors, then the formmail will not be sent to either addresses.

NOTE 3: We recommend that if you are having problems receiving messages to third party-hosted email addresses, that you configure your web form to send to a Netfirms-hosted email account. In doing so, this will prevent third party email providers from inadvertently filtering your email (eg. hotmail, gmail, aol are some common email providers that have implemented filtering policies on their mail servers).

7. Ensure that you are able to receive email in your inbox in you@yourdomain.com by simply sending a TEST email to yourself.

If you receive your TEST email to your inbox at you@yourdomain.com then proceed to the next step:

C. Check your filters and file folders for the recipient email address

1. For the recipient email address, access the mail program and check to see if you have a filter that auto-filters (or auto-deletes) your messages to another file folder. For instance:

(i) If your forwarding address is a hotmail account, please check the sensitivity of the Junk E-Mail Filter. Hotmail says that "...at Enhanced and Exclusive levels, wanted messages are occasionally identified as junk e-mail. Check your junk e-mail folder regularly to make sure wanted e-mail has not been moved there."

(ii) If your forwarding address is a yahoo account, please go to the Bulk folder and check if Yahoo's SpamGuard is turned on. Yahoo says that "...While we make our best efforts to deliver solicited commercial and non-commercial email directly to your inbox, a non-spam message may be delivered to your Bulk folder on occasion. For this reason, we recommend that you check this folder periodically to ensure you don't miss important messages."

If you continue to encounter problems receiving formmail after following the steps below, then please submit a Priority Support Form to us from /support/contact_support.php and include the following details:

1. Location of your webform (provide us with the URL address)
2. Indicate the recipient email address or addresses
3. Any other information you consider may be helpful for us to investigate the issue for you