There may be a number of reasons why you are not able to send nor receive E-mail. Please follow the steps below to troubleshoot the issue:
1. Ensure that your domain has been registered and is pointing to the
Netfirms nameservers:
Primary Name Server:
ns1.netfirms.com
Secondary Name Server:
ns2.netfirms.com
Further ensure that you have waited the required 24-72 hours for full propagation.
2. Ensure that you domain name is set to Status: Active. If your status is either REGISTRAR-LOCK or HOLD it may be due to late renewal/payment of your domain. We suggest that you contact your domain registrar to resolve this. Once your domain is put on STATUS: ACTIVE your Netfirms services will be able to resume as normal.
3. Check your POP (incoming mail) settings. The appropriate setting is:
pop.yourdomain.com.
If you still can't receive email messages to your inbox after 72 hours of updating your nameservers to Netfirms, then click here. 4. Check your SMTP (outgoing mail) settings. The appropriate setting is
smtp.yourdomain.com OR your ISP SMTP settings.
5. Verify that the computer you are trying to send/receive email from is not running a firewall that may be interfering with SMTP traffic on port 110, 25 or port 587. For information about disabling firewalls, click here.
Glossary
Contact Us
- GETTING STARTED -
D. Troubleshooting
Email
Print
Add Comment
