There are a number of reasons why you may be not able to receive E-mail to your Netfirms-hosted email account. Please follow the steps below to troubleshoot the issue:
1. Ensure that your domain has been registered and is pointing to the Netfirms nameservers:
ns1.netfirms.com
ns2.netfirms.com
VERY IMPORTANT: 90% of users complaining they are not receiving email (eventhough they can send emails) is because their domain has not yet fully propagated. If you have newly registered your domain or recently changed the nameservers to point to Netfirms nameservers, please allow 24-72 hours for the domain registration/changes to fully propagate throughout the Internet. This propagation time is standard.
2. Please ensure that your domain name is fully registered or that it has not expired.
3. If you haven't registered your domain yet, please browse to https://controlpanel.netfirms.comlogin and follow the steps below:
(i). Login to the Members Control Panel at https://controlpanel.netfirms.com(ii). Click Domains
(iii). Click Domains
(iv). Click Add
(v). Enter a domain name to register
(vi). Click Search
(vii). Select a registration term
(viii). Click Continue
(ix). Review the Order Summary and enter your billing information and credit card information
(x). Optional: Choose Update billing profile
(xi). Click Order
If your domain is already registered with Netfirms, please browse to https://controlpanel.netfirms.comlogin and follow the steps below:
(i). Login to the Members Control Panel at https://controlpanel.netfirms.com
(ii). Click Account
(iii). Choose Shopping
(iv). Click Product Renewal
(v). Click the Renew link next to your domain
(vi). Follow the onscreen prompts to complete the renewal of your domain
If your domain was registered through another registrar, you have two options:
(i). If your domain registrar has not yet released the domain name, you may need to renew your domain name with your domain registrar
(ii). Or if they have released the domain name, you can register the domain name with Netfirms as a “new” domain name
4. Check your filters to see if messages are being auto-filtered to another folder (eg. spam, junk, or bulk folder).
5. Netfirms mail servers require senders to send email from a mail server that has a valid reverse DNS entry. This is common practice for most e-mail servers on the Internet and helps reduce the volume of spammed messages and viruses that circulate the Internet.
To confirm whether the mail server that is trying to send your Netfirms-hosted account is in any violation of Internet standards, please browse to http://www.dnsreport.com and do domain name query for the email address that is trying to send you email (enter the domain name and then click the DNS Report button). In the MX seciont look for the following entry: "Reverse DNS entries for MX records". Please note that if the mail server is lacking a valid reverse DNS entry, then this seciont will referecne RFC 1912 2.1 which is one of many Internet standards that have been created. All RFC's are currently maintained by IETF Secretariat. For more information about RFC's please visit http://www.ietf.org/rfc.html
6. If you are unable to receive email from a particular email address or domain, ensure that the sender's mail server is not blacklisted. To confirm this, check that the sender is not listed on any major blacklisting service: http://blacklist.org (Use the Spam database lookup tool).
7. Check your POP (incoming mail) settings. The appropriate setting is:
pop.yourdomain.com For instructions on how to configure your POP client, browse to: Configure POP Client 8. If you are running antivirus software on your machine, the program may be interfering with your Email activities. Please refer to Check Norton for more information.
NOTE: If you are not receiving email to your forwarding location, please refer to the following tutorial: Why aren't my emails being sent to my forwarding email address? for further information.
9. Verify that the computer you are trying to send email from is not running a firewall that may be interfering with SMTP traffic on port 25 or port 587. For information about disabling firewalls, click here.
10. For Netfirms Commerce Pro users, click here for further troubleshooting steps to determine why you may not be receiving order notifications.
(i)Browse to http://www.dnsreport.com and query the domain name that is trying to send to you.
(ii)Find their MX record and identify the IP address associated with the domain's mail server.
(iii)Browse to http://www.blacklist.org and enter the IP address identified in 5.(ii) to the "Spam database lookup" field. Then click the "Lookup" button. (iv)Anything flagged red indicates a blacklisting.
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