How do I move or remove a domain from my Netfirms account? .: Netfirms 24/7 Support

Please follow the instructions below to move or remove a domain from your account:

I. IMPORTING A DOMAIN FROM YOUR HOSTING ACCOUNT TO ANOTHER EXISTING HOSTING ACCOUNT:

A. Ensure the Domain to be Transferred does not have any existing Email Accounts or Email Forwards

IMPORTANT: Download all important messages via a POP client (supported on all Netfirms premium hosting plans) or forward them to another email account first before removing any email/webmail accounts.

1. For the account you wish to transfer your domain to, login to the Netfirms Control Panel at https://controlpanel.netfirms.com
2. Click Email
3. Click Email Accounts
4. For each email/webmail accounts created click the corresponding Delete link
5. Click Email
6. Click Email Forwarding
7. For any forwarding addresses created click the corresponding Delete link

B. Import your Domain

8. For the account you wish to transfer your domain to, login to the Netfirms Control Panel (https://controlpanel.netfirms.com)
9. Click Domains
10. Choose Domain Manager
11. click Add, transfer
12. Select the third option (Domain import from other Netfirms Account)
13. Enter the Domain Name including www, Member Name, and Member Password of the member account you wish to import the domain from
14. Click Import and follow the onscreen prompts for a confirmation of the domain import

Once completed click Domains and you will see the domain listed

IMPORTANT:

(a) If you require email/webmail accounts for the newly imported domain, you can create them by clicking Email, provided that you have not consumed your email resources for your hosting plan.

(b)If you had a website for the domain you just imported, you will be required to upload the website files over to the account that the domain was imported to. We suggest that you create a folder named yourdomain.com (where yourdomain.com is the domain that you imported) and then upload all site files associated with this domain to this folder. Then create a forwarding rule for the domain you just imported. The forwarding rule can be created in the Control Panel for the account you imported the domain to. Simply access the Domain section and click the paper/pen icon and configure the forwarding location:

For example:
yourdomain.com should forward to /yourdomain.com/

II. DELETING OR EXPORTING YOUR DOMAIN OUT OF YOUR CURRENT HOSTING ACCOUNT

A. Ensure the Domain to be Transferred does not have any existing Email Accounts

1. For the account currently holding the domain you wish to transfer, login to the Netfirms Control Panel at https://controlpanel.netfirms.com
2. Click Email
3. Click Email Accounts
4. For each email/webmail accounts created click the corresponding Delete link
5. Click Email
6. Click Email Forwarding
7. For any forwarding addresses created click the corresponding Delete link

B. Export a Domain Registered/Billed By Netfirms

8. For the account currently holding the domain you wish to transfer, login to the Netfirms Control Panel (https://controlpanel.netfirms.com)
9. Click Domains
10. Choose Domain Manager
11. For the domain you wish to export, click the corresponding plus sign to the left of the Domain Name
12. Click the Domain Export tab
13. From the Choose Hosting Plan pull-down menu, choose a hosting plan to export the domain to
14. Click Continue
15. Follow the onscreen prompts to Review the Order Summary and enter the Billing and Credit Card Information
16. Enter the Password you wish to use to login to the Control Panel/primary FTP account
17. Click Order

IMPORTANT:

(a) If you require email/webmail accounts for the newly exported domain, you must create them in the Control Panel for the account that domain has been exported to (provided that you have not consumed your email resources for your hosting plan). Once in the Control Panel click Email and follow the onscreen prompts.

(b)If you had a website for the domain you just exported, you will be required to upload the website files over to the account that the domain was exported to. We suggest that you create a folder named yourdomain.com (where yourdomain.com is the domain that you imported) and then upload all site files associated with this domain to this folder. Then create a forwarding rule for the domain you just exported. The forwarding rule can be created in the Control Panel for the account you imported the domain to. Simply access the Domain section and click the paper/pen icon and configure the forwarding location:

For example:
yourdomain.com should forward to /yourdomain.com/

C. Remove a Domain Not Registered/Billed By Netfirms
A domain that is not currently being billed by Netfirms (ie. a domain you transfered to Netfirms via a DNS Transfer) may be removed from your current hosting account:

1. Login to the Members Control Panel at https://controlpanel.netfirms.com
2. Click Domains
3. Choose Domain Manager
4. For the domain you wish to remove, click the corresponding Delete link

NOTE: By removing the selected domain names you will also remove all associated forwarding rules, A, MX and DNS records. If your domain pointer is registered through Netfirms, you will not be able to manage the domain nor renew it, once it expires.

How do I move or remove a domain from my Netfirms account?

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