If
your Billing information is current in your Netfirms Control Panel your hosting planwill be attempted to auto-renew,
as set out in our Terms of Service.
Alternatively, you may login to your Netfirms Control Panel to manually renew your hosting plan yourself.To renew your Netfirms hosting plan, please follow these steps:
1. Log into the Members Control Panel at https://controlpanel.netfirms.com
2. Click Account
3. Choose Shopping
4. Click Product Renewal
5. Follow the onscreen prompts to renew the product(s) you wish to renew by selecting the Renewal Duration and/or clicking Renew Now
NOTES:
Netfirms will send out an invoice notification to the e-mail address on file in your Netfirms Billing profile 30 days prior to expiration. However it is impossible for Netfirms to guarantee your receipt of our notifications via e-mail because of various external systems involved. Netfirms takes all reasonable steps to ensure you are notified of your product renewals but you are ultimately responsible for the renewal of your Netfirms services.
A notification is also populated in your Netfirms Control Panel informing you that you have an outstanding invoice. As outlined in our Terms of Service, Netfirms will attempt an automatic renewal of your web hosting up to 7 days in advance of its expiration date to ensure no interruption of service. If this automatic renewal does not succeed due to issues with the credit card then we will attempt a courtesy phone call.
To maintain maximum integrity of your account, please refrain from sending us your credit card details over email.
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