1. Login to Netfirms Webmail at http://webmail.netfirms.com
2. From the inbox or folder where the unwanted email is located, click the corresponding checkbox
3. Click "Delete"
4. When you are ready to purge (permanently remove) the messages in your Trash folder, click Trash from the left menu (where your folders are listed)
5. Ensure the "Check All" checkbox has a checkmark
6. Click "Delete"

NOTE: Should you be nearing your mailbox quota, you may experience problems deleting messages. If you encounter any issues, we suggest that you turn off the "Trash" folder as follows:

a. Click "Options"
b. Click "Folder Preferences"
c. Set "Trash Folder" to "Do not use Trash"
d. Click "Submit"
e. Return to the message(s) you wish to delete and delete them

This document is FAQ1092.