For instance:

(i) If your forwarding address is a hotmail account, please check the sensitivity of the Junk E-Mail Filter. Hotmail says that "...at Enhanced and Exclusive levels, wanted messages are occasionally identified as junk e-mail. Check your junk e-mail folder regularly to make sure wanted e-mail has not been moved there."

(ii) If your forwarding address is a yahoo account, please go to the Bulk folder and check if Yahoo's SpamGuard is turned on. Yahoo says that "...While we make our best efforts to deliver solicited commercial and non-commercial email directly to your inbox, a non-spam message may be delivered to your Bulk folder on occasion. For this reason, we recommend that you check this folder periodically to ensure you don't miss important messages."

(iii) If your forwarding address is any other email account and it fails to receive your forwarded messages in the inbox, please check that the messages are not simply being filtered or disallowed by the server. If this is the case turn filtering off. If this is not an option, then we advise that you remove the forwarding address or replace it with one that will be able to accept forwarded messages.

NOTE: We recommend that if you are having problems receiving messages to your forwarding location to simply remove the forwarding email address from your Mail configurations in the Netfirms Members Control Panel. In doing so, all mail will arrive at your designated Netfirms-hosted email address(es). This will prevent third party email providers from inadvertently filtering your email (eg. hotmail, gmail, aol are some common email providers that have implemented filtering policies on their mail servers).