Please check the following configurations in your Netfirms Commerce Pro store Admin section if you are not receiving order notifications:
- Login to your Netfirms Members Control Panel at https://controlpanel.netfirms.com
- Click Site Tools
- Under the Applications section, click Commerce Pro
- For the Commerce Pro store in question, click Admin
- Click Configuration
- In the My Store configurations, check the following fields to ensure they have been configured properly:
E-Mail Address: This will be the destination for any emails sent through the website, such as through the feedback from or notification emails sent by the website as notification of new orders. This should be a SINGLE email address only.
Send Extra Order Email to: This field is optional. If used, the email address(es) specified will receive orders. There can be several email addresses here for backups in this format: Name 1 <email@address1>, Name 2 <email@address2>
IMPORTANT: If the store owner's email is not included in the "Send Extra Order Email to" field the store owner will not be notified of an order.
If "Send Extra Order Email to" is left blank, then all order notifications would be sent to "Email Address". If "Send Extra Order Email to" is populated, then ensure value indicated in "Email Address" also appears in "Send Extra Order Email to".
NOTE: Receiving order confirmation emails is also dependant on whether the
customer waits for the page to reload. If they decide to click on
another page, or close the browser before the loading is complete it may
cause problems with the orders. The email notification is the last part
of the action therefore it may get recorded in the database but no email
may be sent. We suggest that store owners put a note on the checkout page advising customers to wait until confirmation
screen is displayed before visiting any other web pages.
For general troubleshooting on why you can't receive emails, please click here.
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