Why am I not receiving order notifications when visitors make a purchase in my Netfirms Commerce Pro store? .: Netfirms 24/7 Support

Please check the following configurations in your Netfirms Commerce Pro store Admin section if you are not receiving order notifications:

Login to your Netfirms Members Control Panel at https://controlpanel.netfirms.com
Click Applications
Click Commerce Pro
For the Commerce Pro store you wish to administer, click the corresponding Admin link
Click Configuration
In the My Store configurations, check the following fields to ensure they have been configured properly:

E-Mail Address: This will be the destination for any emails sent through the website, such as through the feedback from or notification emails sent by the website as notification of new orders. This should be a SINGLE email address only.

Send Extra Order Email to: This field is optional. If used, the email address(es) specified will receive orders. There can be several email addresses here for backups in this format: Name 1 <email@address1>, Name 2 <email@address2>

IMPORTANT: If the store owner's email is not included in the "Send Extra Order Email to" field the store owner will not be notified of an order.

If "Send Extra Order Email to" is left blank, then all order notifications would be sent to "Email Address". If "Send Extra Order Email to" is populated, then ensure value indicated in "Email Address" also appears in "Send Extra Order Email to".

NOTE: Receiving order confirmation emails is also dependant on whether the customer waits for the page to reload. If they decide to click on another page, or close the browser before the loading is complete it may cause problems with the orders. The email notification is the last part of the action therefore it may get recorded in the database but no email may be sent. We suggest that store owners put a note on the checkout page advising customers to wait until confirmation screen is displayed before visiting any other web pages.

For general troubleshooting on why you can't receive emails, please click here.

Why am I not receiving order notifications when visitors make a purchase in my Netfirms Commerce Pro store?

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